Design delivery examples of physical prototypes, digital mockups, and end-to-end experiences. The projects span across retail fulfilment and inventory systems, to board games that address issues of access, and speculative design.
UI/UX Design
The Learning Centre & Mentor Training
iMentor, NYC, 2015.
The landing page for the Mentor Learning Center, an online resource for mentors in the iMentor program, 2015.
The Staff, Partner, and Mentor Learning Centres are the centralised collection of resources for iMentor staff, partners, mentors, mentees, funders, schools, and other friends of iMentor. The goal of the Learning Centers is to provide everyone the tools and information they need to fulfil their roles in our program.
For each of these three knowledge bases, I coordinated stakeholder feedback, aligned organisational strategy, designed the UI, oversaw information architecture, created content, managed users, and published reports from Google Analytics and Hotjar to continuously improve the user experience and measure outcomes.
The introductory explainer video for the Mentor Learning Centre, to help onboard and orientate mentors in the iMentor program, 2015.
Mentor training consists of ongoing, online learning modules that are timely and grade-specific. With ongoing training and support, the mentors in the program will be more confident, committed, and engaged in their length of match.
I created content, managed the e-learning platform, Thinkific, managed content on the platform, managed users, and developed training materials for mentor onboarding.
UX Prototype: In-Store Product Demonstrations
JB Hi-Fi Australia, 2025.
Below shows example of a user flow for in-store product demonstrations – starting from online customer expression of interest, to staff booking and inventory dashboard, and store confirmation portal.
This end-to-end design process included customer observation and research, stakeholder engagement for project alignment, internal staff feedback loops, UX prototypes, sales analysis, and strategic recommendations.
1 | Support office staff coordinated with buyers in an internally shared portal to suggest dates and store locations, manage inventory movement, and promo details.
2 | Each store may accept or deny demo requests, as suggested by support office. These confirmed dates and times are then notified back to the support office booking portal.
3 | A store also manages inventory movement, staff training, and merchandise of promos within their demo dashboard. These updates can be viewed from the support office staff portal.
4 | A customer expresses interest in attending an in-store product demonstration, which provides an omni-channel coupon with unique and trackable code.
UX Prototype: Stock Receiving App & System
JB Hi-Fi Australia, 2024.
An app flow to improve the app used to receive goods into stores and record inventory movement – in this example to help surface when a purchase order is over / under-received, and how to change in-bound locations to ensure inventory integrity.
Variations of alerts, modals, and calls to actions within the app’s design.
Product Design
Power Dynamics
How might we visualise inherent power structures that monopolise access to universal public services?
Parsons The New School for Design, NYC, 2015.
Power Dynamics: a board game for three players to immerse themselves in the inherent inequities found across countries, 2015.
Power Dynamics is a simple dice game that affords some players more privilege in the form of turn and roll capabilities in order to provide them empathy about the geopolitical landscape that engulfs energy production and consumption. When a player attains the correct “pattern” through dice rolling, they are able to gather their “commodity” and advance their “country” by accessing resources needed for social mobility and economic growth.
Some players are inherently stronger with more privileged actions and abilities to exemplify the natural states of First World, Emerging Markets, and Third World.
First Responders!
How might table top games illuminate youth’s capacities during times of crisis?
Parsons The New School for Design + Urban Assembly School for Emergency Management in NYC, 2015.
First Responders! A tabletop game requiring teamwork across players in order to mitigate natural disasters, 2015.
Co-designing the table top game with students from Urban Assembly School for Emergency Management, NYC, who focus on professional pathways emergency medicine and healthcare, 2015.
First Responders! is a board game about a community hit by a hurricane, within the first 72 hours, when players can only rely on themselves and each other for support. With First Responders!, we do not only initiate a conversation around disaster preparedness, we also provide people the tools and necessary self-reflection to become their own first responders.
Designed in tandem with students from the Urban Assembly School for Emergency Management in NYC, First Responders! is a table top game that gives the players a greater comprehension of the possible scenarios of a disaster and dilemmas emerging from these, by teaching empathy and collaboration in the face of difficult decisions.
Speculative Design: Body Commodity
By changing the focus off from the men onto the woman who is providing the commodity, how might sex work look like when the sex workers are empowered?
Parsons The New School for Design, NYC, 2015.
A speculative design object that is meant to act as a visual signifier for system change, 2015.
The discourse around sex work is currently around the victimisation and stigma of women in this industry and the men who are driving the demand. The artifacts and evidences are all aimed at illuminating a sex worker’s choice and her institutional right to physical safety, safety from disease, economic stability and access to social mobility through sex work. Does it take legal regulation, social change, and design to achieve that? If the sex worker had control of exchange of sex services, would the service still be as appealing? Would a transparent sex economy encourage more dangerous and illegal sex markets?